Working with us
What does the free scoping call involve? +
A 45-minute conversation — no slides, no pitch. We ask about your business, your processes, and your goals. By the end, you'll have a clear sense of whether AI is likely to help. No obligation to proceed.
Do I have to commit to all three tiers upfront? +
No. Each tier is available independently. We'll always recommend the approach that makes most sense, even if that means doing less with us.
How long does a typical engagement take? +
Discover: 2–3 weeks. Evaluate: 3–4 weeks. Implementation varies — we'll estimate clearly before anything begins. End-to-end across all three tiers typically runs 10–20 weeks.
Will I be working directly with Alex? +
Yes. Alex leads every engagement. If a project benefits from specialist input, relevant people from the wider network may be involved — but Alex is always the primary point of contact.
Pricing & scope
How are fixed prices set? +
After the scoping call, we provide a fixed price before any work begins. The price reflects the size and complexity of your business. Figures on our pricing page are starting points.
Why is Implementation billed on time and materials? +
Implementation involves working in a live environment where scope can shift. Time and materials gives you flexibility — we agree an estimated range upfront, and you receive weekly timesheets.
What if our needs change during an engagement? +
Any significant scope change is discussed and re-agreed before we proceed. We don't quietly expand scope and invoice for it later.
About AI
What kinds of AI are we actually talking about? +
Practical, applied AI — process automation, machine learning for forecasting, AI-assisted document processing, intelligent scheduling, natural language tools for customer service, and data analysis. We focus on what's proven, available, and right for your scale.
Will AI replace our staff? +
In most SME contexts, no. The more realistic outcome is AI handles repetitive low-value tasks — freeing your people for work that actually needs them. It usually means you grow without hiring as quickly, rather than letting people go.
What if AI isn't the right answer for us? +
That's a legitimate outcome and we'll say so clearly. Discover might reveal a simpler process change would solve the problem. We'd rather tell you early than take you through a full engagement delivering something that doesn't make a real difference.
For SMEs specifically
We're not a tech company. Is AI relevant to us? +
Almost certainly. The businesses getting the most value from AI right now aren't tech companies — they're logistics firms automating reporting, retailers improving forecasting, and professional services firms cutting admin. If you have repeating processes, you have AI opportunities.
We don't have a dedicated IT team. Does that matter? +
Not necessarily. Many tools are designed for non-technical users. Where technical implementation is needed, we factor that into the plan.
What size of business do you typically work with? +
Typically 20–250 staff. Large enough to have real process complexity and budget, small enough that you're talking directly to the decision-maker.
Implementation
Do you build the AI tools, or just advise on them? +
Both, depending on what's needed. In many cases we're configuring and deploying existing tools — which is usually faster and more cost-effective. Where custom development is required, we work alongside your chosen partner or help you find one.
What happens after implementation? +
Implementation includes 30 days of post-launch monitoring as standard. After that, most clients manage the tools themselves. Ongoing support beyond that can be discussed.